Last updated: 8 December 2025

MUMly REFUNDS & CANCELLATIONS POLICY
Last Updated: 8 December 2025

Registered office: 124 City Road, London EC1V 2NX
Company No: 15322962

Our Role: may process refunds if Mumly collected payment; facilitate disputes; intervene for safety/fraud.

Mumly Pay: request via account/email; assess against vendor policy; approved refunds return to original method.

Vendor-Direct: handle with vendor per their policy; Mumly may escalate for non-delivery/safety/fraud patterns.

Vendor Policies: notice periods, deposits, no-shows, weather, credits/reschedule.

Customer Cancellations: early/late/no-show/illness/change-of-mind.

Vendor Cancellations: full refund or reschedule if Mumly Pay; vendor handles if direct.

Mumly-Initiated Refunds: for non-delivery, safety, false info, fraud.

Exclusions: change of mind; child refuses to participate; minor delays; weather (unless vendor cancels); delivered services; no-shows; force majeure.

Travel: governed by provider policy & protections.

Multi-Session: missed sessions generally non-refundable; vendor may reschedule.

Timelines: Stripe 3–10 days; PayPal 1–5 days.

Disputes & Abuse: escalation; potential suspension for misuse.

Updates apply upon publication.

Contact: support@mumly.co.uk | www.mumly.co.uk

© 2025 Mumly Group Ltd | Registered office: 124 City Road, London EC1V 2NX | support@mumly.co.uk