Mumly Help Centre
Welcome to the Mumly Help Centre.
We’re here to help you get the most out of the Mumly platform whether you’re booking services, applying for jobs, planning a family holiday, advertising your business, or navigating our features.
For further support, contact: support@mumly.co.uk
- What is Mumly?
Mumly is a family-first digital marketplace offering flexible jobs, children’s clubs, cleaners, beauty, wellness, parties, home services, and family travel deals.
- How to Create an Account
- Click ‘Sign Up’ at the top of the page
2. Enter your email and password
3. Verify your email
4. Complete your profile
- Logging In / Resetting Password
Use the password reset link or check email spelling.
- Managing Notifications
Change email preferences in Account Settings → Preferences.
Using the Marketplace
Finding a Service
Browse categories or use the search bar to find clubs, cleaners, beauty, wellness and more.
- Making a Booking
Depending on the vendor, you may book instantly, send an enquiry, or request a quote.
- Messaging Vendors
Communicate safely via built‑in messages.
- Reviews
Leave reviews after confirmed bookings.
- If Something Goes Wrong
Contact support@mumly.co.uk.
Mumly Travel Help
- How Mumly Travel Works
Mumly is an Independent Travel Agent working with ATOL-protected providers.
- What You Can Book
Hotels, packages, flights, family deals.
- Payments & Deposits
Handled via suppliers or through Mumly on their behalf.
- Cancellations / Changes
Follow supplier policies; Mumly assists communication.
- Travel Documents
Travellers must ensure passports, visas, and other requirements.
- Emergencies
Contact provider first; email support@mumly.co.uk if booking-related.
Mumly Careers — Job Seekers
- Applying for Jobs
Use search filters to find flexible roles.
- Creating a Strong Profile
Upload CV, highlight skills, add availability.
- Interview Support
Mumly provides guides and resources.
- Job Alerts
Enable notifications in Account Settings.
Employers & Recruiters
- Posting a Job
Use the employer dashboard.
- Managing Applicants
Shortlist, message and manage candidates.
- Safer Recruitment
DBS checks required for roles involving children.
- Communication
Use secure in-platform messaging.
Vendors & Service Providers
- Becoming a Vendor
Vendors can offer clubs, tutoring, parties, cleaners, beauty, wellness and more.
- Creating a Vendor Profile
Register, add business details, upload photos, set prices.
- Commission & Fees
Shown inside Vendor Dashboard.
- Bookings & Cancellations
Vendors must follow Mumly Vendor Terms.
- Safeguarding
Mandatory for child-related services.
Payments, Refunds & Cancellations
- How Payments Work
Payments may be processed via vendors, Mumly, or travel suppliers.
- Refund Eligibility
Based on vendor or supplier policies.
- Disputes
Submit documentation to support@mumly.co.uk.
Account Management & Safety
- Updating Details
Edit your profile anytime in Account Settings.
- Deleting Your Account
Request deletion or email support@mumly.co.uk.
- Reporting Issues
Report inappropriate behaviour, safety concerns, or policy breaches.
Accessibility
Alternative formats available upon request.
See full Accessibility Statement.
Contact Support
General Support: support@mumly.co.uk
We aim to respond within 1–3 business days.